What is Managed IT Services?
Managed IT Services refers to companies outsourcing various IT operations to a specialized company to improve operations and cut expenses.
Managed IT services include a broad range of solutions, including network, application, infrastructure, and security management, tailored to handle various aspects of a business’s technology needs. Services often extend to managing end-user systems and offering tailored support for business technology needs. By outsourcing these tasks, businesses can focus on their core functions without worrying about complex IT issues. It also ensures that they have access to the latest technology and expertise.
Different Types of Managed IT Services in Malaysia
In 2024, Malaysian businesses are expected to incorporate emerging trends such as AI and Machine Learning for predictive maintenance and real-time issue resolution, IoT management, multi-cloud and hybrid cloud optimization, zero-trust security models, as well as Green IT and sustainability.
Managed IT service providers in the region are becoming crucial in supporting this technological growth. Here are some common types of managed IT services seen in the local market:
- Managed Networks and Infrastructure: This service includes the management and maintenance of a company’s network systems, such as LANs, WANs, and Wi-Fi networks. In some occasions, the scope of service also covers the of data centers as well as storage management.
- Managed Support Services: These services provide ongoing support for a business’s IT needs. This can include help desk services, technical support, and user support for IT-related issues.
- Cybersecurity Services: A critical component for any business, this service focuses on protecting the IT infrastructure from cyber threats. It includes virus and spam blocking, intrusion detection, firewall management, and security audits.
- Data Analytics and Business Intelligence: These services help businesses in analyzing and interpreting complex data to make informed decisions. This can include data collection, data processing, and providing insights through reporting tools.
- Managed Cloud Infrastructure: This involves the management of cloud resources, including public, private, and hybrid cloud environments. Services include cloud storage, cloud-based backup solutions, and cloud application management.
- Managed Software-as-a-Service (SaaS): Companies can outsource the management of various software applications, such as Customer Relationship Management (CRM) tools, Human Resources Management Systems (HRMS), and Enterprise Resource Planning (ERP) software.
- Managed Communication Services: This includes the management of communication technologies like VoIP (Voice over Internet Protocol), video conferencing, and unified communications.
- Managed Print Services: These services involve the management of print devices, such as printers, copiers, and fax machines, including their maintenance, supply management, and document management.
- IT Compliance and Risk Management: These services help businesses adhere to legal and regulatory standards relevant to their IT infrastructure and data management, including HIPAA, PCI DSS, SOC 2, FISMA, CCPA, COBIT, FedRAMP, NIST Cybersecurity Framework, and GDPR.
- Managed Backup and Disaster Recovery: This service ensures that a business’s data is regularly backed up and can be quickly restored in the event of data loss or a disaster.
Is Managed IT Services Right for Your Business?
As a SMB considering managed IT services, I personally encourage you to explore our company’s offerings. Take advantage of our free consultation to compare our services and see how we can help streamline your business operations. With Callnet Solution, experience a partnership that drives your business forward.
Chong Yat Chin
CallNet Solution Managing Director
For Small and Medium-sized Businesses (SMB), managed IT services offer a practical and efficient way to manage their IT needs. These services not only enable businesses to leverage technology effectively but also ensure they remain competitive and secure in a rapidly evolving digital landscape.
For Malaysian SMBs, here are five notable reasons why a third-party managed IT service can be beneficial:
1. Cost-Effective Solutions
SMBs often operate with limited budgets, making large investments in IT infrastructure challenging. Managed IT services provide a cost-effective solution, offering access to the latest technology and professional IT management without the need for heavy upfront investments.
2. Access to Specialized Expertise
Many SMBs in Malaysia may not have the resources to hire and maintain a full-time, in-house IT staff, especially those with specialized skills. Managed IT service providers fill this gap by offering expert knowledge and skills, staying abreast of the latest technological advancements and cybersecurity threats.
3. Enhanced Cybersecurity
Data breaches in Malaysia over 2023 were at an all-time high. According to Personal Data Protection Department (PDPD), more than 130 cases were reported in the first half of the year alone.
With the rise of cyber threats, protecting sensitive data is crucial for SMBs. Managed IT service providers in Malaysia offer robust cybersecurity measures, including regular updates, threat monitoring, and compliance with local and international data protection regulations.
4. Scalability and Flexibility
Managed IT services are scalable, meaning they can be adjusted to meet the changing needs of a business. As SMBs grow, their IT infrastructure can be scaled accordingly without significant additional investment.
5. Support and Maintenance
Continuous support and proactive maintenance are vital for the smooth operation of IT systems. Managed IT services ensure ongoing support, quick problem resolution, and regular maintenance to prevent downtime.
How to Choose? Key Considerations When Hiring an IT Service Provider
When considering Managed IT services from the perspective of a SMB owner, it’s crucial to understand the unique challenges and needs of SMBs and how managed IT service providers can address them.
Key Considerations
- Customization and Scalability: SMBs should look for service providers offering scalable solutions that can be tailored to their specific needs and growth plans.
- Support and Responsiveness: As SMBs heavily rely on uninterrupted IT operations, they need a service provider offering reliable and quick support.
- Data Security and Compliance: Ensuring the service provider adheres to industry standards and regulations for data security is vital, especially for SMBs handling sensitive customer information.
What’s Next You Can Do?
If you’re a SMB owner in Malaysia contemplating managed IT services, we invite you to explore and compare what Callnet Solution has to offer.
We understand the unique challenges and opportunities that SMBs face and tailor our services to help you not only meet but exceed these demands. With Callnet Solution, you’re not just choosing a service provider; you’re gaining a partner committed to your success.
