on-demand expertise & flexible support models
Unlimited Support Contract
Credit-Based Managed Support
Onsite & Remote Support
Data Backup & Recovery
Protect your cirical business data with automated backups and rapid recovery solutions — on-premises, cloud, or hybrid — designed to meet compliance needs.
Customer Satisfactions Guaranteed
We turned to Callnet Solution for all-in-one IT management services, and their proficiency in this area truly stands out. Their approach has made a significant difference in our peace of mind regarding our system reliability and digital security.
– Hafizzudin Mohd Sabi, Kumpulan Perangsang Selangor Bhd
Managed Cloud Infrastructure
Whether you’re on Azure, AWS, or a hybrid setup, we manage your cloud environment for uptime, cost-efficiency, and security.
Server Capacity Planning
Our team analyzes your server performance trends to forecast needs and recommend upgrades—so you never overpay or underperform.
Managed Cybersecurity
Get proactive protection against cyber threats with managed firewalls, antivirus, threat monitoring, and vulnerability management.
Managed Network Services
Trusted by Malaysian businesses & organizations like yours
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Are you ready to transform your business’s IT infrastructure into a highly efficient engine for growth?
Dive deep into your IT needs with a free consultation. Fill out our lead form now, and let’s explore how Callnet Solution server and network management services can unlock your business’s full potential.
Our Key Technology Partners
Managed IT Services – Right for You?
What Are Managed IT Services?
Managed IT services involve outsourcing your IT operations to a third-party provider. In Malaysia, these services typically include:
- Server and network management
- Cloud infrastructure management
- Backup and disaster recovery
- Cybersecurity and monitoring
For many businesses here – from Klang Valley to Johor and Penang – the local IT talent pool can be competitive and expensive. Managed service providers like Callnet Solution help bridge that gap by offering enterprise-level capabilities without the overhead of maintaining a full in-house IT team.
Self-Managed vs. Outsourced IT: Which Is Right for Your Business?
Self-managing IT might make sense for large enterprises with dedicated internal teams. But for many growing businesses, outsourcing offers better scalability, faster issue resolution, and predictable costs.
| Feature | Self-Managed IT | Managed IT Services |
|---|---|---|
| Cost Predictability | Variable and often high | Fixed monthly plans available |
| Talent Access | Limited to in-house skills | Access to diverse certified experts |
| Response Time | Depends on team availability | 24/7 support and monitoring |
| Scalability | Slower and costly | Rapid scaling with flexible plans |
| Risk Management | Often reactive | Proactive, with regular assessments |
Common Areas Covered by Server & Network Management Providers
When businesses outsource their IT operations, they typically hand off the following areas to their managed service provider:
- Server and System Monitoring Constant monitoring of critical systems to catch failures, spikes in resource usage, or unauthorized access before it becomes a business disruption.
- Network Operations and Maintenance MSPs take care of everything from router configuration and firmware updates to traffic analysis and network performance optimization.
- Endpoint Management Includes the setup, maintenance, and support for user devices like desktops, laptops, and mobile phones—ensuring consistency and security.
- Software Updates and Patch Management Providers ensure all critical applications and systems are patched regularly to reduce vulnerabilities and enhance stability.
- Data Backup and Recovery Managed providers set up automated backups, monitor their health, and handle recovery when data is lost or compromised.
- User Helpdesk Services Day-to-day user support, including troubleshooting software issues, resetting passwords, and assisting with hardware or connectivity problems.
- IT Asset Management and Procurement Managing hardware lifecycle, tracking warranties, and advising on new purchases to meet business needs and compliance requirements.
- IT Documentation and Reporting Keeping track of system architecture, software licenses, configuration records, and service logs for audit-readiness and clarity.
Before deciding on a managed IT model, it’s important to understand the everyday pain points that Malaysian businesses face when managing technology internally.
Common IT Challenges Faced by Malaysian Businesses
Talent Gaps and Churn
Hiring and retaining skilled IT professionals in Malaysia, especially outside major hubs like KL or Penang, is a growing challenge.
Many SMEs and even mid-sized enterprises find it difficult to compete with tech giants or MNCs in terms of salary and career development offerings. The result? Gaps in expertise, high turnover, and stretched internal resources.
Rising Cybersecurity Risks
Malaysian businesses are increasingly targets for cyber attacks ranging from ransomware to phishing. Without dedicated teams monitoring networks or updating systems regularly, companies unknowingly leave themselves open to threats. Small misconfigurations or missed patches can lead to costly breaches and downtime.
Unpredictable Costs
Operating on a break-fix IT model means unexpected outages, hardware failures, or compliance issues can lead to unplanned spending. This unpredictability makes budgeting difficult, especially for businesses trying to optimize operational costs or pitch IT strategies to stakeholders.
How Managed IT Services Add Long-Term Value?
Managed services go beyond troubleshooting—they create a stable, scalable IT foundation. You benefit from:
- Proactive Maintenance: Prevent problems before they disrupt operations.
- Lower IT Costs: Reduce capital expenses and only pay for what you need.
- Improved Uptime: Around-the-clock monitoring catches and resolves issues early.
- Business Continuity: From backup solutions to remote access, MSPs help keep your business running—even in a crisis.
Why Choose Callnet Solution?
At Callnet Solutions, we’ve been helping Malaysian businesses grow and modernize their IT since 2016. From fintech startups to hotel groups and public sector clients, many organizations rely on us for reliable support and practical expertise.
While we can’t disclose specific client names due to non-disclosure agreements, we’ve worked with businesses across diverse sectors – and the following hypothetical scenarios reflect real challenges we’ve encountered and solved.
What If: An Engineering R&D Company in Kuala Lumpur
Imagine an R&D company with multiple offices across Malaysia and Singapore, struggling with poor network performance and inconsistent support. With Callnet Solution as their managed services partner, they could centralize their network operations, deploy secure site-to-site VPNs, and refresh legacy hardware. Within months, performance issues would decline sharply, and their internal team could focus on innovation instead of firefighting.
What If: A Fintech Startup Preparing for Scale
Suppose a fintech startup in Kuala Lumpur is growing fast but facing recurring server slowdowns that affect client onboarding. Callnet can step in to optimize their virtual infrastructure, implement proactive monitoring, and align their backup strategy with compliance frameworks. This reduces system downtime and helps the business scale without compromising customer experience or regulatory obligations.
What If: A Private University Campus in Selangor
Picture a large university struggling with overwhelming tech support requests from students and lecturers. By engaging Callnet, the campus could implement a hybrid helpdesk model combining remote and onsite support, Wi-Fi performance management, and smart scheduling for classroom tech upkeep. As a result, support teams become more efficient, and user satisfaction improves across the board.
What If … (Your Business)?
Interested in seeing how Callnet Solution can support your IT operations? Book your consultation today!
Frequent Asked Questions
What industries do you serve?
We work with clients across multiple sectors, including education, retail, finance, hospitality, and logistics. Our solutions are tailored to your industry needs.
Can you support our existing IT team?
Yes. We often work alongside in-house IT teams to extend their capacity with specialized support, tools, and expertise.
How much do your managed IT services cost?
Pricing depends on the scope of services and support model you choose. We offer fixed contracts, pay-per-use credits, and one-off project rates.
Are you certified to manage enterprise-grade IT?
Yes. Our engineers are certified by Microsoft, Nutanix, Dell Technologies, Cisco, Veeam, Hewlett Packard (HP), WithSecure, VMware, Ruckus, Trellix, Security Scorecard, and more. Our company is also registered partners with key enterprise vendors.
What makes your Managed IT Solutions different?
Our Managed IT Services are customized to meet the unique needs of your business. We offer a blend of onsite and remote support, flexible support plans (including ad-hoc, unlimited, and credit-based contracts), and a proactive approach to IT management focusing on preventing issues before they occur.
