What Is PRTG Network Monitor?
PRTG Network Monitor is an all-in-one infrastructure monitoring solution developed by Paessler AG. Designed to give IT teams complete visibility into their network, server, application, and cloud performance, PRTG is widely used by enterprises to reduce downtime, optimize resource use, and proactively address issues before they escalate.
What makes PRTG unique is its sensor-based licensing model. Each sensor monitors a specific aspect of a device — for instance, CPU usage, network traffic on a port, or available disk space. This model provides flexibility and scalability, whether you’re monitoring a dozen switches or a complex multi-site IT environment.
PRTG supports a broad range of protocols and technologies including SNMP, WMI, NetFlow, sFlow, packet sniffing, SSH, and REST APIs, allowing it to integrate with virtually any IT infrastructure.
What Can You Monitor with PRTG?
PRTG provides a centralized view of every component in your IT environment. Here’s a breakdown of common monitoring categories and examples:
| Monitoring Category | Examples | Benefits for Malaysian Businesses |
|---|---|---|
| Network Devices | Switches, routers, firewalls (Cisco, Juniper, MikroTik) | Maintain branch connectivity, detect failed ports, monitor link load |
| Servers & Storage | CPU, RAM, disk usage, uptime (Windows, Linux, NAS) | Track server health and resource usage for on-prem or hybrid setups |
| Cloud Services | AWS, Microsoft 365, Azure, Google Workspace | Ensure uptime and performance of cloud-based workloads and SaaS |
| Applications | SQL Server, Exchange, IIS, Apache, NGINX | Monitor response times, availability, and error rates of key business apps |
| Virtual Environments | VMware ESXi, Hyper-V, VMs | Prevent over-provisioning, monitor host and guest VM performance |
| Environmental Monitoring | UPS, air con, temperature sensors (SNMP-enabled devices) | Avoid hardware failures due to temperature or power issues |
| Website & API Monitoring | HTTP/HTTPS uptime, API latency, SSL cert validity | Monitor uptime of customer-facing portals and integrated platforms |
| Bandwidth & Traffic | NetFlow, sFlow, packet sniffing, interface load | Identify bandwidth hogs, detect DDoS or unusual traffic spikes |
| Endpoint & Device Health | Workstations, printers, IP phones | Manage health and availability of employee devices across locations |
| Security Infrastructure | Firewalls, VPN tunnels, intrusion detection sensors | Maintain compliance and detect abnormal security behavior early |
Quick Demo
This wide scope makes PRTG ideal for unified infrastructure monitoring, eliminating the need for multiple, disconnected monitoring tools.
How to Implement PRTG in Your Business
PRTG is available in three deployment models:
- PRTG Network Monitor (on-premises): Installed on a Windows-based server within your infrastructure.
- PRTG Hosted Monitor (SaaS): A cloud-hosted version managed by Paessler.
- PRTG Enterprise Monitor: Designed for large-scale, distributed environments.
Key Implementation Steps:
1. Install or Access PRTG
- For on-prem deployment, download the installer from Paessler’s official website and install it on a Windows server.
- For Hosted Monitor, sign up via the Paessler portal—no local setup required.
2. Initial Configuration
- Use the Auto-Discovery feature to scan your network and automatically add devices and sensors.
- Organize devices into groups and configure dependencies to reflect your IT topology.
3. Sensor Setup and Dashboard Customization
- Choose from over 250 built-in sensor types or create custom sensors using REST APIs or scripts.
- Build role-specific dashboards for NOC teams, system admins, or C-level visibility.
4. Alert and Notification Settings
- Set thresholds for warnings and critical states.
- Configure multi-channel alerts: email, SMS, push notifications, or integration with tools like Slack or Microsoft Teams.
5. Mobile Access
- Use Paessler’s official apps for iOS and Android for real-time mobile monitoring.
6. Integration and Extensibility
- Integrate PRTG with ticketing systems (e.g., ServiceNow, Zendesk), log management tools (e.g., Splunk), or data visualization platforms (e.g., Power BI) using built-in or third-party plugins.
Note: For best practices and official documentation, refer to: https://www.paessler.com/manuals/prtg
Which Industries Benefit Most from PRTG in Malaysia?
Today’s businesses can’t afford to fly blind — PRTG gives our clients the visibility they need to detect issues early, make informed decisions, and keep their operations running smoothly.
Our team at Callnet Solution does not just deploy monitoring tools. We provide a full suite of services that connects the dots — from network monitoring to IT infrastructure management, cybersecurity, backup, and beyond. This end-to-end approach ensures our clients not only see what’s happening in their systems but also have the right strategies and support to act on it.
Chong YC
CallNet Solution managing Director
PRTG is industry-agnostic, but its capabilities are especially valuable in sectors where uptime, connectivity, and visibility are mission-critical. Below are examples of industries in Malaysia where PRTG has proven impact, supported by real-world deployments where available.
Education
Class Technologies Inc. relies on PRTG to ensure uninterrupted delivery of online learning platforms (source).
In today’s education landscape — where live-streamed lectures, cloud-hosted LMS, and video conferencing tools are core infrastructure — PRTG plays a vital role in identifying latency, downtime, or performance bottlenecks across campus networks.
In Malaysia, higher education institutions can use PRTG to monitor faculty-wide Wi-Fi systems, LMS servers, and even smart classrooms with IP cameras and temperature controls. Integration with SNMP sensors can also help facilities teams monitor energy use and UPS battery status.
Hospitality
The Ritz London uses PRTG to achieve complete visibility over both IT and building infrastructure, including access control and HVAC (source). With a strong focus on guest experience, hospitality businesses can benefit from the real-time monitoring and alerting PRTG provides to avoid downtime in systems like POS, Wi-Fi, reservation software, and digital signage.
Malaysian hotels and resorts can implement similar monitoring across all guest-facing systems. For instance, PRTG can help IT teams receive instant alerts if guest Wi-Fi drops below performance thresholds or if a network camera goes offline at a remote property.
Retail & FMCG
Retailers like Pepe Jeans leverage PRTG to oversee over 6,000 sensors across 350 retail locations (source). By continuously monitoring VPN tunnels, switches, and bandwidth usage, PRTG ensures store networks and payment systems remain operational during peak hours. RougeGorge Lingerie applies a similar approach to monitor both data centers and branch-level devices across hundreds of stores (source).
For Malaysian retailers — especially chains with outlets in shopping malls — PRTG can provide a unified dashboard to monitor payment terminals, digital signage, and even environmental factors like temperature inside stores to protect refrigerated inventory.
Logistics & Warehousing
PRTG plays a critical role in logistics operations where system uptime is directly linked to service quality. Central 24 Horas, an emergency ambulance service and logistics provider in Brazil, uses PRTG to monitor dispatch systems and facility infrastructure in real time (source).
Logistics firms in Malaysia can use PRTG to monitor WMS platforms, handheld scanners, conveyor belts with IP controllers, and even warehouse climate systems. This enables real-time decisions and ensures SLAs are consistently met.
Manufacturing
Bosch Rexroth, a leader in automation solutions, uses PRTG to monitor smart factory environments (source). This includes both IT assets and OT systems such as PLCs and SCADA.
Similarly, Feinkost Dittmann monitors production plants and central IT using PRTG to ensure process continuity (source). Process Automation Solutions goes a step further, using PRTG to oversee digital manufacturing systems across clients in pharmaceuticals and automotive industries.
Malaysian manufacturers investing in Industry 4.0 initiatives can use PRTG to bring transparency to machine status, production output, energy usage, and network connectivity between production floors and central IT. PRTG’s alerting system can also notify engineers before a cooling system fails or if data flow to MES systems is interrupted.
These real-world examples highlight PRTG’s role in enabling digital transformation and operational reliability across critical sectors in Malaysia.
Final Thoughts
PRTG Network Monitor offers a comprehensive, scalable way to monitor your entire IT infrastructure from a single platform. From education to logistics, its benefits span across sectors where downtime isn’t an option. If you’re exploring ways to proactively monitor your network or improve IT visibility, PRTG is a tool worth considering.
Get Started with PRTG
Need help getting started? Book a free consultation with Callnet Solution to learn how PRTG can be tailored to your environment.
